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Technical Support Specialist (Canadian-Based Product Company, 13Th Month Salary + Bonus + Premium Insurance For Family)

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Technical Support Specialist (Canadian-Based Product Company, 13Th Month Salary + Bonus + Premium Insurance For Family)

Posted 22 days ago - 785 views
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    $1,200 - $2,000

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    Experienced non manager

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    Hồ Chí Minh

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    IT - Phần mềm, IT-Phần cứng/Mạng

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    Database, Customer Base, Technical Support

What we can offer

  • 13th month salary and performance bonus twice per year

  • Premium health insurance and life insurance for the whole company

  • Travel opportunities (business trip to Canada and company trip to ASEAN countries)

WHAT YOU WILL DO

We are looking for two Technical Support Specialists to resolve customer technical issues of moderate complexity in a timely and effective fashion. The work involves researching, testing, and replicating issues, as well as reviewing technical documentation and existing solutions, or devising workarounds and escalating true product issues to our Escalations team.

Preferred Skills & Qualifications
• Scripting (PowerShell and/or Bash)
• Database (SQL and/or MongoDB)
• Microsoft MSP/MCSA/MSCE
• CompTia A+, Network+, Security+

WHAT YOU ARE GOOD AT

• Fluent English (excellent skills for both spoken and written)
• Minimum 2 year experience in similar role
• Technical troubleshooting and issue documentation
• Experience of installation, configuration and troubleshooting of Windows Desktop, Mac and Android operating systems
• Good understanding of software deployment and disk imaging solutions
• Strong knowledge of firewalls, anti-virus and encryption products
• Understanding of LAN/WAN networking configuration
• Experience of writing and using basic database queries
• Experience with one or more CRM or ticket tracking systems
• Customer service - effectively communicate both verbally and written
• Initiative, tenacity, and a passion for supporting customers
• Ability to prioritize and manage a high workload within a fast paced environment
• Able to work independently whilst also contributing to the team

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